Well scribe has been installed for sometime now, and I've decided to give a grade. I'd have to go with a F. Now many people have had much better results with it than I have, and I don't want to scare anyone away from it. But the scribe product for me has been an abject failure.
The program crashes constantly and to make things worse when it crashes it fails to send out the aprpriate warnings and notifications, so it can go crashed and unrunning for long periods of time. Call me crazy or lazy if you will but I think software like this shouldn't need constant monitoring. And it appears that it does. I have to look at it every day to make sure it is running. If it fails my customer and order information doesn't come over to my CRM system from the accoutning package.
To add insult to injury, the products maintainence has come due, and while I am waiting for word from them about how the repairs are coming I get a phone call from them to pay up my maintainence. It's ironic that this company build integration software for a CRM suite, and could desperately use the product themselves.
Friday, January 27, 2006
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